FREQUENTLY ASKED QUESTIONS

ORDER

1. In which countries I can make an online purchase?
East & West Peninsular Malaysia & Brunei

2. How do I know my order is already dispatched?
We will send a delivery status to customer via registered email.  

3. Can I cancel the order in any circumstances on customer side?
Yes. But, we will refund 90% of the total cost of order (include delivery charges).

4. Will I receive the same product as I see in photo?
Photos are taken with the highest quality to reflect every detail of each products. You may find differences in products in which the format of the raw material and their manufacture affect the final result.

ACCOUNT

1. Do I need to create account to place order? 
Yes, you need to register an account.

2. How to retrieve the password if forgot the password?
Customer can always retrieve the new password by sending their registered email address. If you lost both registered account, we suggest you create a new account.

3. Is it safe that all the account details I entered/submitted to you? 
Yes. All the information submitted to us are confidential and will only be used for delivery purposes. Customer credit/debit card details will be entered in the secure site (https:/)  in which all the payment details will be encrypted before send to the payment server. 

4. How to manage my account information?
You can change an the account information at the footer/bottom of the site after signed in your account.

 

PAYMENT

1.  What type of payment methods are available? 
Online payment via secure payment site https:// (MOLPAY) NOT in Barangbike.com.
(VISA, MASTER, MEPS)

2. What currency I can use?
All the payment are in MYR (Ringgit) Malaysia ONLY 

3. I can not make payment after placed the order, how to solve the problem?
There can be number of reasons. Please check the account details you entered. If you still unable to made payment, you may try another cards. Another reason, it may due to busy of the system during peak hours. If you unable to make payment to us please send us an email: sales@barangbike.com.

4. How safe the payment made by me?
Its 100% safe as the credit card / bank account details are not store in Barangbike.com server or anywhere. ALL the transaction process is going under the MOLPAY secure payment site.

 

DELIVERY

1. Where can I receive my order?
It can be sent to an address selected by you.

2. How long will my order take to arrive?
You will receive it in an estimated period of 3-7 days which depending the customer address (State, Country).

3. Can I track the status of my order?
You will be provide the tracking number.

4. How much the delivery charges?
Delivery charges is depends the selected address of delivery as well as the weight of the products. 

5. When will Barangbike team dispatch the item after payment has made by me?
We delivery the ordered items within the same day or next day after payment received. Tracking number and delivery details will send to customer registered email address or via contact.

NOTE: Cost of delivery vary delivery address and product weight.

RETURN

1. Do you have customer care team?
Yes. For any return enquiry please use contact form, we will reply you within 24H.

2. What kind of information I can contact customer service about?
Products details that you want to buy online as shown on website , orders, returns and other issues.

3. Is that possible cancel order before items ready to dispatch from Barangbike?
Yes. Customer will be only refund 90% of the total cost of order (include delivery charges). Tnc apply.

4. What should I do if the received item is different from product description?
We will exchange it for the correct items as soon as we receive your return items.

5. Can I return a product if I change my mind?
No. We will not entertain any return products due to change of mind.

6. Where should I return the items?

BARANG BIKE MARKETING
A-5-10 Empire Tower SS16/1,
Subang Jaya 47500, 
Selangor, Malaysia

+6017 3235602 (Barangbike)

* Terms & Conditions apply.